Our Refund Policy

At Fix Crafted, we are committed to providing high-quality materials and exceptional service for your DIY home renovation projects. However, we understand that sometimes things don’t go as planned. This Refund Policy outlines our procedures and guidelines for returns and refunds.

Eligibility for Refunds

You may be eligible for a refund if:

  • Items are returned within 30 days of the original purchase date.
  • Items are unused, in their original packaging, and in resalable condition.
  • The purchase was made directly through our website, fixcrafted.com.

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer service team at [email protected] within 30 days of receiving your order.
  2. Provide your order number and a brief description of the reason for the return.
  3. Once approved, we will guide you through the return process and provide a return shipping label if applicable.

Refund Processing Time

Once we receive the returned items, please allow 5-7 business days for us to process your refund. The amount will be credited back to the original payment method used during purchase. Please note that it may take additional time for your bank to post the refund to your account.

Non-Refundable Items

Certain items are non-refundable, including:

  • Customized products.
  • Digital downloads and electronic materials.

Contact Us

If you have any questions regarding our refund policy, please do not hesitate to reach out to us. We are here to help!